Keane Rated #1 Asset Recovery Services Firm for Client Satisfaction
Keane recently received advanced confirmation that we were rated the #1 lost shareholder and asset recovery services firm for the second year in a row by Group 5’s 2011 Shareholder Services Industry Satisfaction Report.
Group Five is a Princeton, NJ-based consulting and corporate services research company. They conduct this annual study by surveying US corporate managers regarding their satisfaction with shareholder services provided by transfer agents and other service providers like Keane. Over 1,000 companies participated in the 2011 study. Keane received advanced notice of our top rating, but Group Five will be issuing a press release and full summary report of the study within the next week. (Update: Group Five officially announced the results of their 2011 report on October 4th. Click here to view their press release.)
“I’m extremely proud of our first number one rating as the ‘new Keane’, said CEO Mike O’Donnell, who also claimed the top ranking last year as CEO of Venio LLC. “Uncompromising Performance” is the promise we make in our tagline, and it’s a promise I take very seriously. This acknowledgement is important evidence that our employees are committed to serving our customers and to solving their shareholders’ challenges every day.”
This is the second year that the study has asked corporate clients to rate their satisfaction with the services of lost shareholder and asset recovery service providers. Last year, under O’Donnell’s lead, Venio LLC was the highest rated company. In December of last year, Venio LLC completed the acquisition of The Keane Organization and the new combined company is known in the marketplace as Keane.
Specific statistics from the 2011 report are not yet available but will be published when the full report is released by Group 5 in October.